FAQ - General Questions
Explore our FAQ for quick assistance on customer support. Find answers to common questions about Apex MD. Contact us If you don’t find your answers from FAQ.
Thank you for reading this post, don't forget to subscribe!
GLP-1 agonists, such as Semaglutide or Tirzepatide, are used for weight management and treating type 2 diabetes, but certain conditions may disqualify someone from receiving these treatments. Here’s a list of common contraindications:
- Personal or family history of medullary thyroid carcinoma (MTC) or multiple endocrine neoplasia syndrome type 2 (MEN2)
- Severe gastrointestinal disease, particularly gastroparesis
- History of pancreatitis (acute or chronic)
- Allergic reaction to GLP-1 agonists or any components of the medication
- Pregnancy or breastfeeding
- Type 1 diabetes (since insulin is required)
Always consult a healthcare provider to evaluate individual risks.
Apex MD is a healthcare subscription service that provides our clients with access to high-quality practitioners with a focus in holistic care for endocrine conditions for a fixed monthly—price.
Apex MD is open to everyone regardless of gender. To use Apex MD you must be:
- 18 years old or older.
- A resident or physically in one of the states that we provide services to.
- A demonstrated medical need for treatment. For some conditions (such as Hormone Therapy) this means recent lab results (if you need diagnostic lab work done, we can help).
The first step is to complete a purchase of Semaglutide (injection or oral) or Tirzepatide. You will then be able to schedule with your provider (see “How does it work?” FAQ below) to determine if Apex MD is right for you! If your provider determines it is not right for you, you will be refunded for your purchase.
Apex MD is designed to be more than a telehealth platform, but still simple for our clients. You can start treatment in three easy-steps.
- Complete a medical intake and (if necessary) have lab work done to verify a medical need for treatment.
- Speak to your new healthcare provider through a telehealth (audio-visual) appointment.
- If medically appropriate, receive your medication in the mail every 30—days, or 60-days, or 90-days from a mail order pharmacy provider (depending on your provider’s decision).
We want to enable you to form a long-term connection with your provider so that they can provide ongoing care for your specific condition. With that in mind, Apex MD is designed for patients seeking long—term care.
We are constantly adding new states. If you attempt to sign-up and your state isn’t listed, check back soon!
In an emergency, please call 9-1-1, or your local equivalent, immediately
Medication & Services Questions
We work with a third-party compounding pharmacy to process your prescription (if approved). Your medication will be mailed directly from the pharmacy to your address on file.
If you would like to have your prescription filled by a different pharmacy, our providers can fax your prescription in to a pharmacy of your choice. Please email info@apexmeds.com for further assistance.
Program costs displayed on our website include the medication costs (if approved by your provider). For your convenience, you are only billed once per-month for the total cost of the program.
If you need a copy of your invoice, simply login to your Apex MD account to download it. All of your invoices are available to download from the “Invoices” section at the top of the page.
Payment is collected upfront to secure your appointment with a provider who can prescribe medication, as appropriate. We offer a 100% money-back guarantee for our clients who are not good candidates for their selected treatment program.
Though the majority of providers Apex MD works with have a diverse range of experience, due to the nature of telehealth there are some conditions and treatments we are unable to facilitate. Please speak to a provider locally who may be able to assess your condition.
Apex MD does not offer or engage in any treatments involving: Prescription Narcotics (Opiates)
Human Growth Hormone (GH/HGH)
Cannabis/Medical Marijuana/CBD, and such
Any ingredients that lack FDA-approval (novel peptides, nutraceuticals, etc.)
Provider & Clinician Questions
After purchase and completing your medical intake forms our team will schedule your telehealth appointment with your provider. Your provider will complete a 2—way audiovisual (telehealth) appointment with you on Doxy, a HIPAA compliant telehealth system.
Essentially you will have a video call with the provider.
Our team assigns appointment requests based on state licensing and provider availability. You will be given your provider‘s profile before your appointment. If you do not want to speak to your assigned provider, for any reason, our team will work to schedule your appointment with a different provider for you.
Please contact us at info@apexmeds.com and we will help schedule your appointment with a different provider.
Yes, depending on the specific state in question. Apex MD only operates in states where telehealth is allowed for this specific use-case.
Though some telehealth companies will send medication after filling out an online survey, the providers at Apex MD believe that is not an adequate way to make a diagnosis, especially for a new client.
All clients must speak to a provider through two-way audiovisual communication (video call). Apex MD integrated with Doxy, a HIPAA-compliant telehealth delivery service.
Pharmacy Questions
You are able to take your prescription to a licensed pharmacy of your choosing. Please note, that if you go outside of Apex MD list of suggested pharmacies they may not honor your pricing from Apex MD and therefore you would be required to pay the MSRP of the medication at the pharmacy.
Apex MD works with a variety of licensed pharmacies in the United States. We always suggest choosing a LegitScript or NABP certified facility to ensure the highest standards and full compliance with state lows. Clients con view their prescriptions inside of their patient portal account. If you are having trouble accessing your patient portal account or cannot see your prescription, please contact the care coordination team.
We can send your prescription to any pharmacy of your choice. Please note that most local pharmacies do not honor the pricing offered by Apex MD and you may be required to pay out-of-pocket at the pharmacy to receive your medication. Apex MD is unable to assist with these additional costs in the event you incur them.
Cost & Financial Questions
Due to the significant cost of healthcare in America, we designed all of our programs with the goal of making them as affordable as possible. Many patients save hundreds of dollars a month on the Apex MD platform.
Prices vary based on your specific program and the treatment options. All prices are displayed up-front before you receive any bills and are inclusive of all charges. We never stick any hidden—fees in the fine print. The price for a program is listed front-and-center.
We do not accept any public or private health insurance plans, cost-sharing, or any other similar methods of payment. Clients are solely responsible for the cost of the service.
No, the prices of all of our plans are displayed prominently on our website. All you pay per month is the flat-fee (as shown). If you choose to take your order outside of our list of suggested pharmacies you may be required to pay for your medication at the pharmacy.
No. Apex MD is offered on a month—to-month basis. We do not require you to sign up for any specific length of time
You can cancel anytime via info@apexmeds.com
It’s that easy!
Please email info@apexmeds.com and one of our care coordinators will be happy to assist you.